Returns & Exchanges

At Ampace, we stand behind the quality of our high-performance power solutions and offer a 30-day satisfaction guarantee for all hardware and electronic accessories. If you are not completely satisfied with your purchase, you can return your item for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your device to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, ensuring all cables, manuals, and original accessories are included to avoid restocking fees.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location for secure transport back to our facility.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the device, your refund or exchange will be processed within 5-7 business days to your original payment method.